Shipping Policy

 

WHERE ARE PRODUCTS SHIPPED FROM?

All our products are stored in the Yarra Ranges VIC. Products listed as available to order are in stock and ready for dispatch. 

HOW MUCH DO YOU CHARGE FOR STANDARD SHIPPING?

We are currently offering free standard shipping within Australia on all orders $300 and above, otherwise it is $10.00 flat rate for shipping and handling. 

*Original ART and stretched canvas prints are excluded from FREE SHIPPING Offer. Please contact us at helenjoyart@gmail.com for a shipping quote, we will get you the best price.

HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

All shipments are subject to availability. 

Standard orders placed Monday through Friday (excluding public holidays) will be processed and shipped within one-three business days.

You will be notified of your order dispatch via email. 

Due to our location, most shipping is completed through Australia Post and sometimes Shippit (Couriers Please, Fastways, DHL & TNT). If you are based in a capital city (except WA & NT), you can expect your order to be delivered within 2-5 business days after dispatch. Regional areas and WA & NT tend to take anywhere from 5-10 business days.

If you have a preference of the courier/postal service you would prefer, please feel free to email the team and let them know so they can accommodate. 

Please note: The delivery times stated above are indicative only. Once a parcel has been dispatched, we have no control over the delivery time frame, however the location of your parcel can be seen from the tracking information provided to you upon dispatch.

DO YOU OFFER INTERNATIONAL SHIPPING?

We do not currently offer international shipping automatically sorry, however can arrange on a case-by-case basis. To obtain a quote for shipping overseas, please email the team with shipping address and items and they will arrange. Helen Joy does not take responsibility for any additional fees or taxes relevant to the country the items are being posted to - this is the customer responsibility.­­­­­ 

CAN I TRACK MY ORDER?

You will be issued with a tracking number via email at the time of shipment in order to determine its location.

WHAT IF MY PARCEL GETS LOST?

We will redeliver, replace or refund a parcel that is incorrectly addressed by us, but do not take responsibility for delivery addresses that are incorrectly provided or insufficient.

Upon notification of a missing parcel, an investigation will be lodged with the postal/courier provider, and you will be kept up to date with all relevant information as it comes to hand.

If the postal/courier provider cannot locate the missing parcel, we will arrange replacement of the item, if available, a credit for the store or a refund.

WHAT IF MY PARCEL GETS DAMAGED IN TRANSIT?

Our team takes extra care to make sure every package is wrapped and protected while balancing the need to reduce and reuse materials wherever possible. Over the past 18 months, we have only had a couple of parcels damaged during the shipping process and customers have been super impressed with our packing efforts.

In the unlikely event your package is damaged, we will arrange replacement of the item if available or a refund. Simply reach out to us via email at helenjoyart@gmail.com with your order details and evidence of the breakage to proceed with a replacement or refund.

CAN I CHANGE THE POSTAL ADDRESS AFTER PLACING AN ORDER?

Our team will accommodate a change in postal address after you have placed you order up until the point in time where your parcel has been dispatched.

Once dispatched you will receive notification of your parcels tracking. If you choose to redirect your parcel after we dispatch, you do so at your own risk, and we cannot take responsibility for your parcels delivery. Your request for this redirect would need to be made directly to the courier/postal provider as per the details in your tracking email.

As much as we would like to accommodate a redirect after the parcel has left us, we have never had any success with achieving a successful redirect and therefore you do at your own risk.

Please note however, we have not had any successful redirections

INSURANCE

We insure all original artworks in transit. In the rare case an artwork is damaged in transit, we have it fully covered. You can either be refunded in full, request the artist to create something unique for you or purchase any other piece off (store credit) immediately without having to wait for the insurance claim. 

Insurance cases are handled by us.

If the artworks are returned directly by you, they must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to us.

Insurance is valid for the time the artwork is in transit only.